Terms and Conditions

Last Updated: September 15, 2026

Welcome to AlHaram Travel & Tours. These Terms and Conditions govern your use of our website and your purchase or use of our Umrah travel planning and related services.

By accessing our website, requesting a quote, making a booking, or using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. About Our Services

AlHaram Travel & Tours provides Umrah travel planning and coordination services for travelers, including customers departing from the United States.

Our services may include, depending on the package selected:

  • Umrah visa assistance
  • International flight arrangements
  • Hotel accommodation in Makkah and Madinah
  • Airport transfers
  • Transportation between Makkah and Madinah
  • Ziyarat tours
  • Family and group travel coordination
  • Travel planning and support
  • Assistance with travel documentation and requirements

The exact services included in each package will be communicated to you before booking. Package inclusions, hotel selections, transportation arrangements, flight options, and pricing may vary depending on availability and the package selected.

2. Website Information

We make reasonable efforts to keep the information on our website accurate and up to date. However, travel schedules, hotel availability, airline schedules, visa requirements, prices, government regulations, and other travel conditions may change without notice.

Information displayed on the website, including package prices, hotel descriptions, travel durations, images, availability, and other details, may be subject to change.

A package displayed on our website does not constitute a guaranteed booking or reservation until your booking has been confirmed by AlHaram Travel & Tours and the applicable suppliers.

3. Package Prices and Quotes

Prices displayed on our website are starting prices or indicative prices unless specifically stated otherwise.

The final price of an Umrah package may depend on:

  • Travel dates
  • Departure airport
  • Number of travelers
  • Room occupancy
  • Hotel availability
  • Flight availability
  • Visa requirements
  • Transportation arrangements
  • Supplier pricing
  • Seasonal demand
  • Additional services requested by the traveler

A personalized quote will be provided when necessary based on your specific travel requirements.

All prices, inclusions, taxes, fees, and applicable charges should be reviewed carefully before payment or confirmation.

4. Booking and Confirmation

A booking is considered confirmed only after the required information and applicable payment have been received and the relevant travel arrangements have been confirmed.

Customers may be required to provide accurate information, including:

  • Full legal name
  • Passport details
  • Passport nationality
  • Date of birth
  • Contact information
  • Departure airport
  • Travel dates
  • Number of travelers
  • Other information required for visa or travel arrangements

You are responsible for ensuring that all information supplied to us is complete and accurate.

Errors in names, passport information, dates of birth, or other travel information may result in additional charges, booking changes, visa problems, or cancellation.

5. Customer Responsibility for Travel Documents

Customers are responsible for maintaining valid travel documents required for their journey.

This may include:

  • A valid passport
  • Appropriate visa or travel authorization
  • Required permits
  • Airline documents
  • Identification documents
  • Any health, vaccination, or entry documents required by the relevant authorities

AlHaram Travel & Tours may assist customers with visa requirements and documentation, but final approval or issuance of a visa is determined by the relevant government authorities and is not controlled by AlHaram Travel & Tours.

Customers should provide requested documents within the required timeframe to avoid delays.

6. Visa Assistance

We may provide guidance and administrative assistance relating to Umrah visa processing.

Visa approval is subject to the requirements, rules, policies, and decisions of the applicable Saudi authorities and other relevant government agencies.

We do not guarantee that a visa application will be approved.

If a visa application is delayed, rejected, restricted, or otherwise affected by government or regulatory requirements, any refund or additional charges will depend on the applicable booking terms and amounts already paid to third-party providers.

7. Flights

Flight arrangements may be included in selected Umrah packages.

Flight schedules, airlines, routes, departure times, baggage allowances, seat assignments, connections, and other airline policies are controlled by the applicable airline.

Airline schedules may change after booking. Delays, cancellations, route changes, missed connections, baggage issues, and other airline-related matters are generally subject to the airline’s policies and procedures.

We will make reasonable efforts to assist customers with travel arrangements when changes occur, but we cannot guarantee the availability of a particular flight, airline, seat, route, or schedule.

8. Hotel Accommodation

Hotel accommodation is provided according to the package selected and confirmed.

Hotel availability and room assignments are subject to the policies and availability of the hotel or accommodation provider.

Hotel names, room categories, distances from holy sites, amenities, check-in times, check-out times, and other accommodation details may be subject to change.

Where necessary, a comparable alternative accommodation may be offered if the originally selected hotel becomes unavailable.

Customers should carefully review the confirmed hotel and room details before departure.

9. Transportation

Transportation may include airport transfers and transportation between Makkah and Madinah depending on the selected package.

Transportation arrangements are subject to availability, traffic, weather, road conditions, local regulations, and the policies of the transportation provider.

Pickup times and transportation schedules may change due to circumstances outside our control.

Customers are responsible for being ready at the designated pickup location at the communicated time.

10. Ziyarat Tours and Optional Services

Ziyarat tours or other optional services may be available as part of selected packages or as additional services.

Availability, schedules, transportation, locations, and operating conditions may vary.

Certain sites or destinations may be temporarily restricted, closed, or subject to government or local authority requirements.

11. Changes to Travel Arrangements

Travel arrangements may sometimes need to be changed because of airline schedules, hotel availability, government regulations, operational issues, weather, transportation conditions, or other circumstances beyond our control.

If a change is necessary, we will make reasonable efforts to notify the affected customer and, where possible, provide an appropriate alternative.

Any additional cost or refund resulting from a change will depend on the applicable supplier’s terms and the specific booking conditions.

12. Customer-Initiated Changes

Requests to change travel dates, passenger information, hotels, flights, room arrangements, transportation, or other services must be submitted as soon as possible.

Changes are not guaranteed and may result in additional charges.

Any applicable change fees, airline penalties, hotel charges, visa-related charges, supplier fees, or price differences may be the responsibility of the customer.

13. Cancellation and Refunds

Cancellation and refund eligibility depends on the specific package, booking terms, airline, hotel, visa services, transportation provider, and other suppliers involved in the booking.

Some travel components may be non-refundable after confirmation or issuance.

Before making a payment, customers should review the cancellation and refund conditions applicable to their specific package.

Where a refund is approved, the amount refunded may be reduced by applicable supplier penalties, administrative charges, processing fees, or other non-refundable amounts.

Refund processing times may depend on the relevant airline, hotel, visa provider, payment processor, or other third-party supplier.

14. Third-Party Service Providers

Some services arranged through AlHaram Travel & Tours are provided by independent third parties, including airlines, hotels, transportation companies, visa-related authorities or providers, and tour operators.

We coordinate these services for your travel arrangements but do not control the day-to-day operations of independent third-party providers.

Third-party services are subject to their own terms, policies, schedules, restrictions, and conditions.

15. Travel Delays, Cancellations, and Disruptions

AlHaram Travel & Tours is not responsible for losses, delays, cancellations, missed connections, schedule changes, baggage issues, hotel problems, transportation disruptions, or other consequences caused by airlines, hotels, transportation providers, government authorities, weather, natural events, strikes, security situations, or other circumstances outside our reasonable control.

We will make reasonable efforts to assist customers in dealing with travel disruptions when possible.

16. Force Majeure

We shall not be responsible for failure or delay in performing our services where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

  • Natural disasters
  • Severe weather
  • Epidemics or pandemics
  • War or armed conflict
  • Government restrictions
  • Changes in immigration or visa regulations
  • Security incidents
  • Strikes
  • Airline disruptions
  • Airport closures
  • Transportation disruptions
  • Government decisions
  • Changes to Saudi travel or Umrah regulations
  • Other unforeseen circumstances

In such situations, available refunds, credits, changes, or alternatives will be handled according to the applicable supplier policies and booking terms.

17. Customer Conduct

Customers are expected to comply with:

  • Saudi Arabian laws and regulations
  • Airport and airline rules
  • Hotel policies
  • Transportation provider policies
  • Religious-site regulations
  • Visa and immigration requirements
  • Instructions issued by relevant government authorities

Customers are responsible for their own conduct during travel.

AlHaram Travel & Tours is not responsible for consequences resulting from a customer’s violation of applicable laws, regulations, visa conditions, hotel rules, airline rules, or other official requirements.

18. Health and Fitness for Travel

Customers are responsible for determining whether they are physically and medically able to travel and perform Umrah.

Travelers should obtain appropriate professional medical advice when necessary and ensure they meet any applicable health, vaccination, or entry requirements before traveling.

Any health or vaccination requirements imposed by relevant authorities may change, and customers are responsible for complying with the requirements applicable to their journey.

19. Personal Belongings

Customers are responsible for their passports, money, luggage, valuables, electronics, documents, and personal belongings throughout their journey.

AlHaram Travel & Tours is not responsible for lost, stolen, damaged, or delayed personal belongings unless responsibility is specifically imposed by applicable law.

Customers should contact the relevant airline, hotel, airport, transportation provider, or insurance provider regarding loss or damage claims where appropriate.

20. Travel Insurance

Customers are encouraged to obtain suitable travel insurance covering circumstances such as trip cancellation, interruption, medical emergencies, baggage loss, travel delays, and other unexpected events.

Travel insurance is subject to the terms, conditions, exclusions, and limitations of the insurance provider.

Unless specifically stated in writing, travel insurance is not included in an Umrah package.

21. Website Use

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent purposes
  • Submit false or misleading information
  • Attempt to interfere with website security
  • Attempt to gain unauthorized access to website systems
  • Copy or misuse website content
  • Use automated methods to abuse or disrupt the website
  • Engage in activity that may damage or impair the website

We reserve the right to restrict or terminate access to the website where necessary.

22. Intellectual Property

Unless otherwise stated, the content appearing on this website, including text, graphics, logos, images, designs, layouts, branding, and other materials, is owned by or licensed to AlHaram Travel & Tours.

You may not reproduce, copy, modify, distribute, publish, or commercially use our website content without prior written permission.

23. Privacy

Your use of our website and services may involve the collection and processing of personal information necessary to provide travel-related services.

This may include information required for quotations, bookings, communication, visa assistance, flights, hotels, transportation, and other travel arrangements.

We will handle personal information in accordance with our applicable privacy practices and Privacy Policy.

24. Communications

When you submit a quote request, contact form, booking request, or other inquiry, you agree that AlHaram Travel & Tours may contact you regarding your request and related travel services.

Communication may take place through email, telephone, WhatsApp, or other contact methods you provide.

Customers are responsible for providing accurate and active contact information.

25. Accuracy of Customer Information

You are responsible for ensuring that all information provided to AlHaram Travel & Tours is accurate, complete, and current.

We are not responsible for problems caused by incorrect or incomplete information supplied by a customer.

If you discover an error in your booking or travel information, you should contact us immediately.

26. Limitation of Liability

To the extent permitted by applicable law, AlHaram Travel & Tours shall not be liable for indirect, incidental, consequential, or unforeseeable losses arising from circumstances outside our reasonable control or from the acts, omissions, delays, cancellations, or failures of independent third-party travel providers.

Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

27. Changes to These Terms

We may update or modify these Terms and Conditions from time to time.

Changes may be made to reflect changes in our services, travel regulations, supplier requirements, legal requirements, or website operations.

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms and Conditions, to the extent permitted by applicable law.

28. No Guarantee of Availability

Submitting an inquiry, quote request, or contact form does not guarantee that a package, hotel, flight, visa, transportation service, or other travel service will be available.

All travel arrangements are subject to confirmation and availability.

29. Special Requests

We will make reasonable efforts to accommodate special requests, including preferred hotels, room arrangements, accessibility requirements, flight preferences, and group coordination.

However, special requests are subject to availability and cannot always be guaranteed.

Any additional charges associated with special requests will be communicated where applicable.

30. Children and Family Travel

Families traveling with children are responsible for ensuring that all required documents, permissions, identification, and travel requirements for minors are completed before departure.

Room arrangements, airline requirements, transportation arrangements, and pricing for children may vary according to the applicable provider’s policies.

31. Group Bookings

For family, community, mosque, or other group bookings, specific booking conditions may apply.

Group arrangements may require additional coordination, deposits, deadlines, documentation, and payment schedules.

These conditions will be communicated to the group organizer or responsible customer where applicable.

32. Governing Law

These Terms and Conditions shall be interpreted and applied in accordance with applicable law.

Any dispute relating to our website or services shall be handled in accordance with the applicable jurisdiction and legal requirements governing the relevant transaction.

Nothing in these Terms and Conditions prevents a customer from exercising any rights or protections that cannot legally be waived under applicable law.

33. Contact Us

If you have questions about these Terms and Conditions, your package, booking, or travel arrangements, please contact AlHaram Travel & Tours.

AlHaram Travel & Tours

Email: Info@alharamtravelntours.com
Phone: +1 (623) 404-4213

You can also contact our team through the contact options available on our website.

34. Acceptance of These Terms

By using our website, submitting a travel inquiry, requesting a quote, making a booking, or purchasing our services, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them.